For complaints regarding Unsworth Medical Centre please contact the surgery and ask to speak to Paula McCrossan (Practice Manager)

Patient enquiries or complaints about primary care services

If a patient has an enquiry or complaint, they have the choice to either direct this straight to the service provider to seek local resolution (i.e. their GP Practice usually via the Practice Manager); or to direct their enquiry or complaint to the NHS England Contact Centre on 0300 311 2233 (8am to 6pm Monday to Friday excluding bank holiday) email:england.contactus@nhs.net or by post to: NHS Commissioning Board, PO Box 16738, Redditch, B97 9PT.

Independent Complaints Advocacy

Some patients may require help and support to make a complaint. The Independent Complaints Advocacy (ICA) service provides advice on how to make a complaint. The ICA

for Greater Manchester can be contacted on 0808 802 3000.

Unsure who to contact?

If you are unsure about what action to take on receipt of an enquiry or complaint about primary care, please call the GMCSU Patient Services team on 0161 212 6270 and they will be happy to discuss this with you.

Patient services (replaces PALS) 0161 212 6270 located at St James House, Pendleton way, Salford, Manchester, M6 5FW.

You can also contact the Complaints Officer Greater Manchester Health & Social Care Partnership e-mail england.gm-complaints@nhs.net
Or The Ombudsman, Health Service Ombudsman for England, 13th Floor, Millbank Tower,London, SW1P 4QP. Telephone number 0345 015 4033. www.ombudsman.org.uk